Política de envío

ESVILA is a trade name owned and operated by Crestix LLC, a Wyoming limited liability company ("we", "us", or "our").

Free Shipping & Destinations

We offer complimentary standard shipping on most orders. We currently ship to the United States and Canada.

Please note: select items fulfilled by specialty suppliers may carry an additional shipping surcharge, which will be clearly displayed at checkout before you complete your purchase.

Processing and Delivery Times

  • Handling / Processing Time: 1–2 business days (Monday – Friday)

(Please note that items fulfilled by third-party suppliers may require additional processing time of 1–3 business days beyond the above estimates)

  • Transit / Delivery Time: 3–7 business days (Monday – Friday)
  • Total Estimated Delivery Time: 3–12 business days

Please note that delivery times are estimates and may vary due to carrier delays, severe weather, high-demand peak seasons, or circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real-time. Please allow 24–48 hours for the tracking information to update on the carrier's portal.

Customs, Duties, and Taxes

For orders shipped to Canada, posted prices do not include international tariffs, import taxes, or customs clearance fees levied by border authorities or local agencies. Any such additional duties or taxes are the sole responsibility of the customer.

Incorrect Address & Undeliverable Packages

Please review your shipping address carefully before completing your order. We are not responsible for delays, lost shipments, or misdeliveries resulting from incorrect or incomplete addresses provided during checkout. Packages returned to us as undeliverable due to an incorrect address will be refunded minus any shipping costs incurred, or reshipped at the customer's expense.

Lost or Stolen Packages

ESVILA is not responsible for packages confirmed as delivered by the carrier. If your tracking shows delivered but you haven't received your package, please contact the carrier directly and reach out to us at support@esvila.com so we can assist.

Contact Information

If you have any questions regarding your shipment or need assistance with your order, please reach out to us:

Email: support@esvila.com