Refund policy

ESVILA is a trade name owned and operated by Crestix LLC, a Wyoming limited liability company ("we", "us", or "our").

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at support@esvila.com.

Please note that returns must be authorized before shipping. Once your return request is reviewed and approved, we will provide you with the designated return address and instructions.

Important Notice: Please do not send your purchase back to our corporate Wyoming address or the manufacturer without contacting us first. Items sent back without prior return authorization will not be accepted. Return addresses are assigned on a per-order basis and provided upon approval — do not ship items to any address not explicitly provided in your return authorization.


Return Shipping Costs & Restocking Fees

  • Damaged, Defective, or Incorrect Items: If the return is due to an error on our part (such as a damaged, defective, or incorrect item), we will provide a prepaid return label or cover reasonable return shipping costs.

  • Change of Mind / Customer Preference: If you are returning an item due to a change of mind, incorrect fit choice, or preference, you will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

  • Restocking Fees: We do not charge restocking fees on approved returns.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). For hygiene and safety reasons, opened fragrances, candles, and personal care items cannot be returned unless defective. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Supplier-Fulfilled Items

Please note that certain items fulfilled by third-party suppliers may be subject to the supplier's own return conditions. Where applicable, these will be communicated at the time of your return request. In some cases, supplier return windows may be shorter than our standard 30-day policy. Any such exceptions will be noted on the product page.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Unless the item is defective or incorrect, the customer is responsible for return shipping costs.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at support@esvila.com.